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Fleet management, VTC compliance and product updates from TransfersManager.

A driver at the wheel at dusk on the Malaga seafront while a phone rings unanswered on the passenger seat
Product
5 min read

The Phone You Can't Pick Up

What to do about the last-minute call while you're driving another job: a voice agent that knows where your cars are, quotes, confirms or hands off to the dispatch pool on the same call, plus WhatsApp and web chat.

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TransfersManager fleet control (in Spanish): a live map of the coast between Benalmadena, Torremolinos and Malaga airport with the cars on their roads and one selected, its driver busy at 47 km/h, plate 3201 NRG, the job's route by road to terminal 2 and the active job card with the passenger and the pickup
Product
6 min read

Where Are My Cars

From the WhatsApp group to a live map: direct communication with each driver, a driver app with the day's job sheet, and what a dispatcher actually sees with ten jobs running at once.

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A young chauffeur leaning on his black van outside Maria Zambrano station in Malaga smiles in surprise as his first job arrives on his phone
Product
6 min read

Work From Day One: How a Dispatch Pool Runs on Autopilot

How to receive jobs from other operators while you build your own client base: cascading levels, favorites, an agreed commission, what you see and don't see about the other operator's customer, and why reputation decides how much work reaches you.

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A black sedan with only the driver aboard heads back empty along the coast road between Marbella and Malaga after dropping off a passenger
Guides
6 min read

How to Price an Airport Transfer Without Losing Money

The full method for quoting a transfer without giving away your margin: vehicle cost per kilometre, driver cost per hour, deadhead kilometres, wait time, tolls and parking, and your target margin, with a full worked example.

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A VTC chauffeur in a suit beside his black sedan in the pick-up lane at Malaga airport, holding a blank sign and checking his watch while waiting for a passenger who has not shown up
Guides
5 min read

What to Do When a Passenger Doesn't Show: A No-Show Policy That Avoids Arguments

The difference between a cancellation and a no-show, how long to wait at each type of pickup point, how to document it, and why the policy has to be written and accepted before the booking is made.

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Two chauffeurs in suits between their black vans on a street in Marbella, one handing the other a printed route sheet to pass on a booking
Guides
6 min read

Handing a Ride to Another Operator: How a Dispatch Pool Works and What to Agree First

Finder's commission, who's accountable to the passenger, what happens if the other operator drops the ball, and what data gets shared versus kept private when you hand off a ride.

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An officer at a roadside check on the Andalusian coast reviews the paperwork a VTC chauffeur hands over from his black sedan
Compliance
5 min read

VTC License in Spain: What the Law Requires and What Records to Keep

A practical checklist for any private-hire (VTC) operator running vehicles in Spain: the RVTC registry, communicating each ride before it happens, and the paperwork that has to stay current. Not legal advice.

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A dispatcher in an office full of sticky notes and printouts talks on one phone while looking at another, as a driver asks her something from the doorway: WhatsApp and a spreadsheet are no longer enough
Guides
5 min read

When a Fleet Outgrows WhatsApp and a Spreadsheet

Concrete, measurable signals that your operation has outgrown a group chat and a spreadsheet: overlapping jobs, drivers asking for their own schedule, unreconciled payments, and lost bookings, plus what each one solves.

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A hotel concierge hands a printed voucher to a chauffeur in a suit in the lobby of a four-star Costa del Sol hotel, with a couple and their luggage waiting
Guides
5 min read

How to Work With Hotels and Travel Agencies Without Losing Control of the Customer

Agreement models, typical commissions, who actually owns the passenger's data, and how to set up a booking channel for a hotel's front desk.

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Blog articles, analysis of the transfer and VTC market, regulation (RVTC, Verifactu) and product news. No filler, one-click unsubscribe.