Terms of Service

Welcome to TransfersManager (the "Platform"). The Platform is owned and operated by Codelabs Studio S.L. These Terms of Service govern your use of the Platform, including all related services, features, and content offered through our website.

By using our services, you agree to these terms. Please read them carefully.

You must follow all policies made available to you within the Services. Do not misuse our Services. For example, do not interfere with our Services or try to access them using a method other than the interface and the instructions that we provide.

You may need a TransfersManager account to use some of our services. You may create your own account, or an administrator may assign one to you. If you use a TransfersManager account assigned to you by an administrator, different or additional terms may apply, and your administrator may be able to access or disable your account.

To protect your account, keep your password confidential. You are responsible for the activity that happens on or through your account.

Our Privacy Policy explains how we treat your personal data and protect your privacy when you use our Services. By using our Services, you agree that TransfersManager can use such data in accordance with our privacy policy.

Our Services allow you to upload, submit, store, send, or receive content. You retain ownership of any intellectual property rights that you hold in that content. In short, what belongs to you stays yours.

Our services are provided "as is" and "as available". TransfersManager makes no express or implied warranties.

To the extent permitted by law, TransfersManager, its distributors, suppliers, and licensors disclaim all warranties, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose, and non-infringement.

We may modify these terms or any additional terms that apply to a Service to, for example, reflect changes to the law or changes to our Services. You should look at the terms regularly. We'll post notice of modifications to these terms on this page.

If you do not agree to the modified terms for a Service, you should discontinue your use of that Service.

You can cancel a transfer from the management link in your confirmation email, or by contacting the operator providing the service.

Cancelled more than 24 hours before pick-up: full refund of the amount paid.

Cancelled less than 24 hours before pick-up: the operator may retain up to 50% to cover the vehicle and driver already committed.

No-show at the pick-up point without notice: no refund, unless the delay is caused by a disruption to a flight whose number you gave us when booking, in which case we adjust the pick-up at no cost.

If the operator cancels, or the service is not delivered for reasons outside your control, you are refunded in full. Refunds are issued to the original payment method; how quickly it appears depends on your bank, typically 5 to 10 business days.

For operator subscriptions, you have 14 calendar days from purchase to withdraw without giving a reason, under Spanish consumer protection law. Just tell us at [email protected].

For transfers booked for a specific date and time, Article 103(l) of that same law excludes the right of withdrawal for passenger transport services contracted for a specific date. The cancellation policy in the previous section applies instead, and within the 24-hour window it is in practice more generous.

This exclusion is a statutory provision, not a waiver we ask you to sign: it exists because the operator commits a vehicle and a driver to a slot that can no longer be sold to another customer.