Privacy Policy

At TransfersManager, we value and respect your privacy. This Privacy Policy describes how we collect, use, process, and share your personal information through our platform, website, and services.

We collect two types of information: (1) information you provide, and (2) information we collect automatically.

2.1 Information you provide

When you register and use our services, you may provide us with:

Account information: your name, email, password, and other contact information.

Profile information: your company, position, location, and preferences.

Payment data: information about your credit card, billing address, and transaction history.

User-generated content: any information you share in forms, messages, or when interacting with our platform.

2.2 Information collected automatically

When you interact with our services, we automatically collect certain information, including:

Device information: device type, operating system, browser, and settings.

Usage information: how you interact with our services, pages visited, time spent, and actions taken.

Location information: general location based on your IP address or more precise location if you allow it.

Cookies and similar technologies: we use cookies and other technologies to collect information about your activity. See our Cookie Policy for more information.

We use the information collected to:

Provide, maintain, and improve our services.

Process transactions and manage your account.

Send notifications, updates, and service-related communications.

Personalize your experience and offer relevant content and features.

Analyze and improve the security of our services.

Comply with legal obligations and resolve disputes.

We may share your information in the following circumstances:

With service providers who help us operate, improve, or maintain our services.

With business partners, with your consent, to offer you related services.

In response to legal processes or requests from government authorities.

To protect our rights, privacy, security, or property, as well as those of our users or others.

In connection with a corporate transaction, such as a merger, acquisition, or sale of assets.

Depending on your location, you may have certain rights related to your personal information, including:

Accessing your personal information.

Correcting inaccurate or incomplete information.

Deleting your personal information.

Restricting or objecting to the processing of your information.

Requesting data portability.

Withdrawing your consent at any time.

To exercise these rights, contact us through the means provided in the "Contact" section.

We implement technical, administrative, and physical security measures designed to protect your personal information against unauthorized access, destruction, or alteration. However, no system is completely secure, so we cannot guarantee the absolute security of your information.

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and, where appropriate, by sending you a notification.

If you have questions or concerns about this Privacy Policy or our data practices, contact us at [email protected].

The controller of your personal data is Codelabs Studio S.L., tax ID B88708797, registered office at Alhaurín de la Torre, 29130 Málaga (Spain).

For anything concerning this policy or how your data is handled, write to [email protected].

This policy is governed by Regulation (EU) 2016/679 (GDPR) and by Spanish Organic Law 3/2018 on data protection and digital rights (LOPDGDD).

Performance of a contract (Art. 6(1)(b) GDPR): data needed to handle your booking and deliver the transfer, or to maintain your subscription as an operator. Kept for the duration of the relationship.

Legal obligation (Art. 6(1)(c)): billing records are kept for the periods required by Spanish commercial and tax law, generally six years from the last entry.

Legitimate interest (Art. 6(1)(f)): fraud prevention and platform security. You may object to this processing at any time.

Consent (Art. 6(1)(a)): non-essential cookies and marketing messages. You can withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.

We rely on providers that process data on our behalf under a data processing agreement: Stripe (payment processing), Resend (transactional email), Cloudflare (content delivery and protection) and Hetzner Online GmbH (infrastructure hosting, in Germany).

Account authentication runs on our own software hosted on our European infrastructure. When you use the voice assistant, the conversation is processed through AgenteUno, a service of the same group.

International transfers: Stripe and Cloudflare may process data outside the European Economic Area. Those transfers rely on the Standard Contractual Clauses approved by the European Commission and on the supplementary measures those providers document. Database and application hosting remain within the European Union.

We do not sell your personal data and we do not share it with third parties for advertising purposes.

In addition to the rights described in section 5, you may lodge a complaint with the Spanish Data Protection Agency (AEPD), C/ Jorge Juan 6, 28001 Madrid, www.aepd.es, if you believe your data is not being handled lawfully.

Before going to the AEPD you can contact us at [email protected]: we will try to resolve any issue directly and as quickly as we can.