Delete my account

From the app (the fastest way)

Nothing changes until you confirm in the last step.

The app explains what will happen and asks you to type the confirmation word (ELIMINAR in the Spanish app) before it goes ahead.

What is erased

• Your name, email, phone number, password and profile photo.
• Your saved addresses, favourite routes and travel preferences.
• Your emergency contact.
• Your support requests, your notices and the registration of your phone for notifications.
• Your sign-in identity (the login user, including the Google or Apple links).

What is kept, and why

• Completed services and their invoices (amounts, dates and VAT) are kept for six years, as required by article 30 of the Spanish Commercial Code and article 66 of the General Tax Law. They are kept anonymised: no addresses, flight, notes or any data that identifies you.
• Messages you sent in a chat are kept without being linked to you.

Timing

• When you confirm in the app, your access is switched off immediately.
• Your data is erased or anonymised after a 30-day waiting period. Until then you can cancel the deletion with the link we email you. After that it is irreversible.
• For driver accounts, a person on our team completes the deletion within 30 days and confirms it by email.
• If you ask with the form on this page, we answer within one month (GDPR article 12.3).

Pending bookings or services are not cancelled automatically: cancel or finish them before deleting the account, because afterwards you will not be able to sign in to manage them.

If you no longer have the app