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Fleet management, VTC compliance and product updates from TransfersManager.

A black sedan with only the driver aboard heads back empty along the coast road between Marbella and Malaga after dropping off a passenger
Guides
6 min read

How to Price an Airport Transfer Without Losing Money

The full method for quoting a transfer without giving away your margin: vehicle cost per kilometre, driver cost per hour, deadhead kilometres, wait time, tolls and parking, and your target margin, with a full worked example.

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A VTC chauffeur in a suit beside his black sedan in the pick-up lane at Malaga airport, holding a blank sign and checking his watch while waiting for a passenger who has not shown up
Guides
5 min read

What to Do When a Passenger Doesn't Show: A No-Show Policy That Avoids Arguments

The difference between a cancellation and a no-show, how long to wait at each type of pickup point, how to document it, and why the policy has to be written and accepted before the booking is made.

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Two chauffeurs in suits between their black vans on a street in Marbella, one handing the other a printed route sheet to pass on a booking
Guides
6 min read

Handing a Ride to Another Operator: How a Dispatch Pool Works and What to Agree First

Finder's commission, who's accountable to the passenger, what happens if the other operator drops the ball, and what data gets shared versus kept private when you hand off a ride.

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An officer at a roadside check on the Andalusian coast reviews the paperwork a VTC chauffeur hands over from his black sedan
Compliance
5 min read

VTC License in Spain: What the Law Requires and What Records to Keep

A practical checklist for any private-hire (VTC) operator running vehicles in Spain: the RVTC registry, communicating each ride before it happens, and the paperwork that has to stay current. Not legal advice.

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A dispatcher in an office full of sticky notes and printouts talks on one phone while looking at another, as a driver asks her something from the doorway: WhatsApp and a spreadsheet are no longer enough
Guides
5 min read

When a Fleet Outgrows WhatsApp and a Spreadsheet

Concrete, measurable signals that your operation has outgrown a group chat and a spreadsheet: overlapping jobs, drivers asking for their own schedule, unreconciled payments, and lost bookings, plus what each one solves.

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A hotel concierge hands a printed voucher to a chauffeur in a suit in the lobby of a four-star Costa del Sol hotel, with a couple and their luggage waiting
Guides
5 min read

How to Work With Hotels and Travel Agencies Without Losing Control of the Customer

Agreement models, typical commissions, who actually owns the passenger's data, and how to set up a booking channel for a hotel's front desk.

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